How can I escalate this issue with AT&T? I know that residential Fiber connections are best effort ("up to"), but 300-500 Mbps is really low for the promised 1 gig symmetrical connection. For both on-site calls, I'm on the hook for the $99 dispatch fee since there is "no issue". Needless to say, I'm a very unhappy customer right now and it's incredibly frustrating they're treating me like a child, blaming the speeds on my devices. But AT&T is either not willing to admit the issue, or won't send a technician with tools equipped to diagnose the issue. I think the "speed test" the technicians do on their phone is the connection from the BGW320 gateway to the 1st node on the AT&T network, and doesn't actually test throughput. Obviously there's something very much wrong with the upload connection. He suggests that my PC is at fault and is likely not "fast enough" to use the 1 gig upload speed, despite me telling him it was working fine 3 weeks earlier. The self-reported speed on his phone app is the truth, and since he's seeing 900/900M, there's nothing wrong. I ask why not arrive with a laptop, and he says technicians are not equipped with them, or any other wired device to test the gateway. Once again, does a speed test on his phone to the gateway and sees 900/900M.
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